Last updated: 02, September, 2026

Ferry ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

• Account information you provide (name, email, company)

• Data you connect to train or run your workflow (support tickets, policies, past conversations)

• Usage data (resolutions processed, features used, log data)

2. How we use your information

• To operate and improve the service

• To provide customer support

• To send service-related communications

• To comply with legal obligations

3. How we share information

We do not sell your data. We may share information with service providers who help us operate Ferry (hosting, analytics, support tools), and only as needed to provide the service.

4. Data retention

We retain your data for as long as your account is active, or as needed to provide the service. You can request deletion at any time.

5. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data. Contact us at [support email] to make a request.

6. Security

We use industry-standard measures to protect your data, but no system is completely secure.

7. Changes to this policy

We'll notify you of material changes by email or in-app notice.

8. Contact us

Questions about this policy? Reach us at support@ferryagent.com.